Frequently Asked Question
At Monixa Jewels, we know you may have questions about our products, services, and policies. That’s why we’ve created this FAQ section – a simple guide with answers to the most common queries. From shipping and returns to jewelry care and custom orders, you’ll find quick, clear, and helpful information right here.
Do you offer cash on delivery (COD)?
Yes, we provide COD on eligible orders across India for your convenience.
How long will it take to receive my order?
Orders are usually processed within 24–48 hours and delivered within 5–7 business days, depending on your location.
Do you ship internationally?
Currently, we deliver across India. International shipping options will be available soon.
What materials are used in your jewelry?
Our jewelry is crafted using premium-quality imitation materials, carefully selected for durability, shine, and comfort.
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Trusted experience
With quality craftsmanship and genuine service, we create jewelry experiences you can trust and cherish for a lifetime.
Frequently Asked Question
Keep your jewelry away from water, perfumes, and harsh chemicals. Store in a dry place to maintain its brilliance.
We offer refunds or exchanges only if you receive a wrong or damaged product. To ensure a smooth process, please record a clear unboxing video while opening your package as proof. Without this video, refund or replacement requests cannot be accepted.
Every piece goes through strict quality checks before dispatch. We ensure durability, shine, and comfort in all our jewelry.
Yes, our product images are taken from actual pieces. Slight variations may occur due to lighting, but the design and quality remain true.
Absolutely. Our website uses secure payment gateways and encryption to keep your data safe and protected.
Yes, each order comes with our Monixa Quality Promise, ensuring that you receive only premium-grade imitation jewelry.
In the rare case of damage during transit, simply contact us within 4aIf you receive a damaged product, don’t worry — we’ve got you covered. We provide a refund or replacement only if you share a clear unboxing video while opening the package. This helps us verify the issue and process your request smoothly.
Without the video proof, we won’t be able to accept refund or exchange claims.8 hours, and we’ll arrange a replacement or refund.
Yes, once shipped, you’ll receive a tracking ID so you can follow your order until it reaches your doorstep.
Because we combine premium designs, fair pricing, and reliable support. Our mission is to make luxury accessible while ensuring customer trust at every step.
