Privacy Policy – Monixa Jewels

At Monixa Jewels, your trust is the foundation of our business. We are committed to protecting your personal information, providing a safe shopping environment, and ensuring full transparency in how we handle your data. This Privacy Policy is designed to clearly explain what information we collect, how we use it, how we protect it, and what your rights are as our valued customer. It also includes details of our refund and replacement policy to help you shop with confidence.

1. Information We Collect

When you interact with our website or place an order, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, and shipping/billing address.

  • Payment Information: Collected securely through our trusted payment gateways. We do not store sensitive financial details such as credit/debit card numbers.

  • Browsing Information: Device details, IP address, browser type, and pages visited, which help us improve your user experience.

  • Order History and Preferences: Details of past purchases and preferences to personalize your future shopping journey.

2. How We Use Your Information

We use your information responsibly and only for purposes that benefit your shopping experience:

  • To process and deliver your orders quickly and accurately.

  • To provide order confirmations, delivery updates, and customer support communication.

  • To share promotional offers, discounts, and updates if you have opted in.

  • To analyze browsing behavior and improve our website, services, and products.

  • To comply with legal and regulatory requirements.

3. Data Protection and Security

We understand the importance of keeping your personal data secure. We use advanced SSL encryption, firewalls, and secure payment gateways to protect your personal and financial details. Only authorized personnel have access to sensitive data, and strict confidentiality is maintained at all times. Your data is never sold or shared with third parties without your explicit consent, except as required by law.

4. Refunds and Replacements

At Monixa Jewels, customer satisfaction is at the heart of our service. While we make every effort to deliver perfect products, we understand that issues may arise. Our refund and replacement policy is as follows:

  • Refunds or replacements are available only if you receive the wrong product or a damaged item.

  • A clear unboxing video of the package is mandatory at the time of opening. This video acts as proof and is required to initiate any claim.

  • If you provide a valid unboxing video showing the wrong or damaged product, we will process your refund or replacement within 48 hours of claim approval, based on your preference.

  • Claims without an unboxing video will unfortunately not be eligible for refund or replacement.

  • Customers must submit their request within 48 hours of receiving the order. Requests received after this period cannot be entertained.

This policy ensures fairness, transparency, and protection for both our customers and our brand.

5. Cookies and Tracking Technologies

Our website uses cookies, tracking pixels, and similar technologies to:

  • Remember your preferences and settings for future visits.

  • Analyze website traffic and improve performance.

  • Deliver personalized product recommendations and offers.
    You may disable cookies in your browser, but some features of our site may not function as intended without them.

6. Customer Rights

As a valued customer, you have the following rights:

  • The right to access, update, or correct your personal information.

  • The right to request deletion of your personal data, subject to legal and transactional requirements.

  • The right to opt-out of marketing communications at any time.

  • The right to request clarity on how your data is being used.

7. Policy Updates

We may revise or update this Privacy Policy from time to time to reflect changes in laws, technology, or business practices. Any updates will be posted on this page with the revised date clearly stated. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have questions about our Privacy Policy, data protection practices, or refund/replacement process, please reach out to us:

Your trust is our jewel, and we are committed to protecting it every step of the way. With Monixa Jewels, you can shop with confidence knowing that your data, purchases, and satisfaction are always safeguarded.