Refund and Returns Policy – Monixa Jewels

At Monixa Jewels, your satisfaction is our priority. We take great care in crafting and delivering every product, but we understand that concerns may arise. This Refund and Returns Policy outlines the conditions under which you may request a refund, replacement, or return.

1. Eligibility for Refunds and Replacements

  • Refunds or replacements are available only in cases where you receive a wrong product or a damaged item.

  • To qualify for a refund or replacement, you must provide a clear unboxing video recorded at the time of opening your package. This video serves as proof of the condition in which the product was received.

  • Requests without a proper unboxing video will not be eligible for refunds or replacements.

2. Time Frame for Requests

  • All refund or replacement requests must be submitted within 48 hours of receiving your order.

  • Requests made after 48 hours cannot be entertained.

3. Process for Claiming Refunds or Replacements

  1. Record a clear unboxing video while opening your package.

  2. If you find a wrong or damaged product, contact our support team immediately within 48 hours.

  3. Share the unboxing video and your order details with our team.

  4. Once verified, we will process your refund or replacement within 48 hours of claim approval.

4. Refund Method

  • Refunds will be processed through the original payment method used at checkout. Please allow additional time (depending on your bank/payment provider) for the amount to reflect in your account.

5. Non-Eligible Cases

  • Refunds and replacements will not be provided for reasons such as change of mind, dislike of design after purchase, or minor color/size variations due to lighting and screen settings.

  • Claims without an unboxing video will not be accepted.

6. Return Shipping

  • In the rare case that a product needs to be returned, our support team will guide you through the process. Return shipping costs may be borne by the customer unless otherwise agreed.

Contact Us

If you wish to request a refund, replacement, or have questions regarding this policy, please reach out to us:

We are here to assist you and ensure that your shopping experience with Monixa Jewels is secure, transparent, and worry-free.